Privacy Policy



This statement sets out Coaching For Change Ltd’s roles and responsibilities as to why and how we process your personal data. It explains the rights you have, including amongst others, the right to access your data and to object to the way it is processed.

This policy should be read along with our Equality Diversity Policy.


Coaching For Change Ltd is committed to protecting your privacy. We collect information from employers and learners for registration, quality assurance and marketing reasons.


Applies to our use of any and all data collected by us or provided by you.
Applies in relation to your use of the website owned and provided Coaching For Change Ltd.
Explains why and how we process your personal data, and the rights you have, including the right to access your data, and to object to the way it is processed.


Data – collectively all information that you submit to Coaching For Change Ltd including via the website. This definition incorporates, where applicable, the definitions provided in the Data Protection Act 1998 and the General Data Protection Regulation; Data Controller – At Coaching For Change Ltd we are the ‘data controllers’ of the information (‘personal data’) that we collect about you, our ‘data subjects’.

This means we are responsible for how your data is processed in others words, what can be done with personal data, including collection, storage, use, sharing and deletion.
Coaching For Chanage Ltd’s data controller’s identity and contact details

Data Controller
Coaching For Change Ltd
2 President Buildings
Savile Street East
S4 7UQ

Data subject – refers to any individual person who can be identified, directly or indirectly, via an identifier such as a name, an ID number, location data, or via factors specific to the person’s physical, physiological, genetic, mental, economic, cultural or social identity.

Data processor – A data processor is a person who processes data on behalf of a data controller.

Personal data – is any information that relates to a living, identifiable person such as your name, address, contact details, and other information we collect as part of our working relationship with you.

Personal data can also include ‘special categories’ such as ethnic origin, physical or mental health and learning requirements. We only process data if we need to for a specific purpose.
Cookies – a small text file placed on your computer by the Coaching For Change Ltd’s website when you visit certain parts of the website and/or when you use certain features of the website.


2.1 Why do we collect data

We collect data so that we can to support you in your learning, monitor and report on how well you are doing, manage and support our relationship with you, comply with legal obligations and provide the best services to our customers.

We need to collect personal information in order to:
Deliver the service you requested
Confirm your identity to provide services
Contact you by post, email or telephone
Understand your needs to provide the services requested
We will only process personal information about you if one of the conditions below applies:
You have given your consent
For the performance of a contract with you
If there is a legal obligation
Or, in certain circumstances, if it is in our legitimate interest to do so

2.2 How do we collect information?

We will obtain personal information from you when you enquire about our services and/ or register with us. We may also receive information about you from partner organisations, for example from the Chartered Management Institute, Institute of Leadership and Management and the Chartered Quality Institute.

2.3 What information do we collect?

Coaching For Change Ltd collect basic contact information at the point of enquiry which includes name, address, e-mail address, telephone number and the nature of enquiry.

Personal information is also collected during programme registration for CMI, ILM, CQI qualifications, and in-house management programmes. 

This includes:
Contact details
Date of birth
Ethnic group
Relevant learning needs and requirements
Details of prior learning
Relevant medical information

2.4 How do we use this information?

Your personal information is used for identification and registration purposes to support quality assurance and ensure the best possible learning experience.  We may share your information with partner organisations such as Chartered Management Institute, Institute of Leadership and Management and Chartered Quality Institute that are supportive of our aims and objectives.

When you provide your details, you will be asked if you give consent for your information to be shared. You can change your mind at any time by contacting us in writing at the above address.
We keep your data secure and have controls in place to protect information being inappropriately used. We work to ensure that your data is correct, we do not keep it any longer than is necessary and we recognise your rights in respect of your data.

2.5 Will we disclose the information we collect to outside parties?

We may pass your information to our partner organisations if you have consented. We do not share any personal information unless we have received your explicit permission to do so. From time to time, we employ the services of other parties for dealing with certain processes necessary for the operation of the website. The providers of such services do not have access to certain personal data provided by users of our services or our website.
We may also need to disclose your information if required to do so by law.

2.6 How will we keep your data safe and how long you will keep your data for?

Data security is of great importance to Coaching for Change Ltd and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure all data collected including via our website. We use a secure server to store all information received.

We also take appropriate measures to ensure that the information disclosed to us is accurate, up to date and kept only for so long as is necessary for the purposes for which it is used and in line with Awarding organisations directives.


You have the right to … ask for a copy of the information we hold about you and to have any inaccuracies in your information corrected. Please request this via request the erasure of your personal data in certain circumstances (‘right to be forgotten’).  Object to the processing of your personal data in certain circumstances.  We may still be required to hold or process information if there are legitimate grounds for doing so.

We may not be able to provide the service you have requested without your personal data.

We will not make decisions about you based on automated processing.

4. Marketing

If you register an interest with Coaching For Change Ltd, you will be given the opportunity to unsubscribe from future marketing communications, which will be acted on promptly.

5. Cookies

5.1 Our website may place and access certain cookies on your computer

Coaching For Change Ltd uses cookies to improve your experience of using the website.   

Coaching For Change Ltd has carefully chosen these cookies and has taken steps to ensure that your privacy is protected and respected at all times.

All cookies used by our website are used in accordance with current UK and EU Cookie Law.

5.2 Before the website places cookies on your computer, you will be presented with a message bar requesting your consent to set those cookies.

By giving your consent to the placing of cookies, you are enabling Coaching For Change Ltd to provide a better experience and service to you. You may, if you wish, deny consent to the placing of cookies; however, certain features of the website may not function fully or as intended.

5.3 Our Website may place the following cookies:

Type of Cookie


Strictly necessary cookies
These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Targeting cookies
These cookies record your visit to our website, the pages you have visited and the links you have followed.

5.4 You can choose to enable or disable cookies in your internet browser. By default, most internet browsers accept cookies but this can be changed. For further details, please consult the help menu in your internet browser.

5.5 It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

5.6 This privacy notice does not cover the links within this site to other websites.  We encourage you to read the privacy statements on the other websites you visit.


6.1 Anyone is able to make a complaint about the service that they have received in relation to this statement and this is managed under our complaints and feedback policy or whistleblowing policy.

6.2 For more information about these rights, please see the ICO’s website

If you are dissatisfied with how Coaching For Change Ltd has used your personal information you have a right to complain to the Information Commissioner’s Office at


7.1 Monitoring of reports received will be reviewed by Company Directors to ensure that procedures have been followed, that any learning is shared and that any changes required to Coaching For Change Ltd’s notice are made.


8.1 We will carry out a fundamental review of this policy every year or sooner subject to legal, regulatory changes or if internal changes require. If we make any changes to our statement we will make these available on our website.


Get in Touch

To discuss your requirements further, please email

Companies we work with

Network Rail
Rolls Royce
Sussex Police