Privacy Policy

Last updated: 21-Nov-25

1. Overview

Coaching For Change Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains:

What personal data we collect
Why we collect it
How we use it
Who we may share it with
Your rights under UK GDPR

This policy applies to:

Visitors to our website
Individuals who contact us
Learners and organisations we work with

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2. Who We Are

Data Controller:
The Old Orchard,
Mile End Avenue,
Hatfield,
Doncaster
DN7 6AW
Email: info@coachingforchange.co.uk

We are responsible for deciding how your personal data is used.

3. What Personal Data We Collect

3.1 When you contact us or enquire

We collect:

Name
Email address
Telephone number
Organisation (optional)
Nature of your enquiry

This is processed under our legitimate interest to respond to enquiries.

3.2 When you register for a programme

If you take part in a CMI, ILM, CQI qualification or an in-house development programme, we may also collect:

Contact details
Date of birth
Ethnic group (optional)
Learning needs or reasonable adjustments
Prior learning or experience
Relevant medical information

This is processed under:

Contract (to deliver your programme), and
Legal obligation (where required by awarding bodies)

3.3 Information from partner organisations

We may receive information from bodies such as:

Chartered Management Institute (CMI)
Institute of Leadership & Management (ILM)
Chartered Quality Institute (CQI)

This is only used for registration, assessment and quality assurance.

4. How We Use Your Information

We use your data to:

Deliver the services you have requested
Register you with awarding organisations
Provide coaching, training and assessments
Monitor quality and performance
Respond to enquiries
Send updates or communications you have opted into

We do not sell your data or use it for unrelated purposes.

5. Sharing Your Data

We may share your information with:

Awarding organisations (e.g., CMI, ILM, CQI)
Approved partners involved in delivering your programme
Service providers who support our website or systems

All partners only process data under strict contractual agreements.

We may also disclose data if required to do so by law.

We do not share your information for marketing without your consent.

6. International Transfers

We do not transfer your personal data outside the UK.
(If this ever changes, we will update this policy.)

7. Data Security

We take data security seriously and use appropriate:

Technical measures (secure servers, encrypted systems)
Organisational measures (policies, training, restricted access)

Your information is stored securely at all times.

8. How Long We Keep Your Data

Enquiry data: retained for up to 24 months
Programme/qualification data: retained for the period required by awarding organisations (typically 3–7 years)
Financial information: retained for legal/accounting requirements
Personal data is deleted when it is no longer needed.

9. Your Rights

Under UK GDPR you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion (“right to be forgotten”)
Object to processing
Restrict or limit processing
Request transfer of your data
Withdraw consent at any time (where consent is used)

To exercise your rights, contact: info@coachingforchange.co.uk

We may not always be able to comply if legal or contractual obligations prevent it.

10. Marketing Communications

If you register an interest with us, you may choose to receive updates or communications.
You can unsubscribe at any time, and we will act on requests promptly.

11. Cookies

Our website uses cookies to:

Improve your browsing experience
Analyse website traffic
Understand which pages are most useful

You can control cookie preferences via our cookie banner or your browser settings.

For more information, see our Cookies Policy.

12. External Links

Our website may contain links to third-party websites.
We are not responsible for their content or privacy practices.
Please review their own privacy notices.