CMI Level 3 First Line Management and Leadership

Build confidence as a first-line leader.

Step into leadership with clarity, confidence, and credibility.

Designed for new and aspiring managers, this practical programme supports the transition from individual contributor to effective team leader, building the essential skills to manage people, priorities, and performance from day one..

Who It’s For

New or first-time managers
Supervisors and team leaders
Emerging talent identified for progression

What You’ll Gain

Confidence in leading people for the first time
Clear, professional communication skills
Understanding of core management responsibilities
The mindset and behaviours of an effective leader

Core Leadership Foundations

Transitioning from individual contributor to manager
Communicating with clarity and confidence
Managing time, priorities, and workload
Motivating individuals and supporting performance
Handling challenges and building resilience
Developing self-awareness and emotional intelligence

Example Programme Structure (8–10 Modules)

Introduction to Management • Communication Skills for Leaders
Managing Yourself & Your Time
Motivating Your Team
Building Working Relationships
Problem Solving & Decision Making
Giving Feedback
Introduction to Performance Management

Optional: Coaching Fundamentals | Conflict Basics

Impact

✔ Confident transition into management
✔ Strong communication and team relationships
✔ Effective workload and priority management
✔ Immediate contribution to team performance